Refund policy

Returns, Refunds & Chargeback Policy

RV & Auto Parts

Return Window

60-Day Return Policy

We offer a 60-day return policy, meaning you have 60 days from the date of delivery to request a return.

Return Eligibility

Requirements for an Approved Return

To be eligible for a return, all of the following conditions must be met:

  • Item must be new, unused, and in the same condition as received

  • Item must include original packaging, manuals, and all included parts

  • Proof of purchase is required (order number, receipt, or invoice)

Items that do not meet these requirements may be refused or subject to additional fees.

How to Start a Return

Return Authorization Process

To request a return, email contact@rvautoparts.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos if the item arrived damaged or incorrect

Do not send items back without prior approval.
Returns sent without authorization may be refused.

Return Shipping Address

Approved returns must be shipped to:

RV & Auto Parts
529 Main Street
Ramona, CA 92065

Return Shipping

Shipping Responsibility

Return shipping costs are the customer’s responsibility, unless the return is due to:

  • An incorrect item shipped by us

  • A verified damaged or defective item

If we provide a return shipping label for convenience, the label cost may be deducted from your refund, unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Reporting Issues

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@rvautoparts.com and include:

  • Your order number

  • Clear photos of the item and packaging

We will review the issue and work to resolve it promptly.

Non-Returnable Items

Items That Cannot Be Returned

The following items are not eligible for return:

  • Electronics (unless defective on arrival and reported within 48 hours)

  • Special-order, custom, or made-to-order items

  • Hazardous materials, flammable liquids, aerosols, or gases

  • Personal care items (including air fresheners)

  • Gift cards

  • Final sale or clearance items marked “Final Sale”

If you are unsure whether an item is returnable, please contact us before purchasing.

Exchanges

Exchange Policy

We do not offer direct exchanges.

To receive a different item:

  1. Request and complete a return

  2. Place a new order once the return is approved

This ensures the fastest processing time.

Refunds

Refund Processing Timeline

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically occurs within 10 business days

  • Your bank or card issuer may take additional time to post the refund

If more than 15 business days have passed since approval, contact us at contact@rvautoparts.com.

Restocking Fees

Applicable Fees

Approved returns may be subject to a restocking fee to cover inspection, handling, and processing costs:

  • 10% for unopened, unused, resellable items

  • 15% for opened or handled items

  • Up to 20% for oversized, bulky, or special-handling items requiring additional inspection

Restocking Fee Exceptions

Restocking fees do not apply to returns resulting from:

  • An incorrect item shipped by us

  • A verified defective or damaged item

Any applicable fee will be deducted from the refund after inspection.

Chargebacks & Payment Disputes

Dispute Resolution Process

We are committed to resolving issues quickly and fairly.
If you experience a problem with your order, please contact us first at contact@rvautoparts.com before filing a chargeback or payment dispute.

Filing a chargeback without contacting us may delay resolution and result in additional fees.

Chargeback Terms & Conditions

By placing an order with RV & Auto Parts, you agree that:

  • You must attempt to resolve issues with us before initiating a chargeback

  • Chargebacks filed for orders that are in transit, delivered, or eligible for return may be disputed

  • Filing a chargeback does not override our Returns & Refunds Policy

  • We reserve the right to restrict or deny future purchases from customers who abuse chargebacks

Evidence Submitted to Payment Processors

In the event of a dispute, we may submit:

  • Order confirmation and payment records

  • Shipping confirmation and carrier delivery scans

  • Product descriptions, photos, and policy acceptance

  • Customer communication and support history

Unauthorized or Fraudulent Chargebacks

Chargebacks submitted for reasons including, but not limited to:

  • “Item not received” when tracking confirms delivery

  • “Unauthorized transaction” for orders placed by the cardholder

  • Failure to follow our return authorization process

may be contested and reported to the payment processor.

Important Notes

Additional Policy Details

  • Shipping charges (if paid) are non-refundable, except where required by law

  • Returns received used, incomplete, or damaged may be refused or subject to additional fees

European Union Customers

14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.

Returned items must be:

  • Unused

  • In original condition and packaging

  • Accompanied by proof of purchase

Checkout Acknowledgment

Policy Acceptance

By completing your purchase, you acknowledge that you have reviewed and agree to our Returns, Refunds & Chargeback Policy.